Clients can reserve a class in advance using our online class booking system. You must have a current series in order to book in advance or be prepared to make a purchase when making a reservation. If you are registered for a class, please note that you must show up to claim your spot prior to the scheduled class time. Once the class begins, we will begin to release spots to standby students. If you are registered and are running late, we will hold your spot up to 5 mins after the class start time if you call the studio to inform us of your tardiness. If you have signed up for a class online, make sure to check for an email confirmation. If you do not receive an email confirmation, please call the studio to make sure you were added to the class. If you are a NEW CLIENT to the studio, you MUST show up 5 mins before your scheduled class. You will need to fill out a waiver prior to the class start time.
We do not permit new clients to enter class late under any circumstances.
You may cancel a reservation up to 12 hours prior to the start of class. If you cancel after that window of time, you forfeit a class from your series, regardless of whether you transfer into another class or not. If you have the New Rider package or any Unlimited package, you will be charged a $15 fee. If you do not show for your reserved class, you will be charged a $15 no show fee. Having another client show up “in your place” will not prevent a late cancel or no show fee from being charged on your behalf. If another client shows up and takes your reserved spot, they will be treated as a “walk in” client and your no-show or late cancel status will still apply. It is best to notify our front desk if you are unable to make it to your reserved class.
No clients under the age of 18 are permitted to attend class at Sweat EXT. No minors or children are to be left in the reception area or Hot Room without adult supervision (this does not include the Sweat EXT staff).
Please check in at the desk every time you come to ride. Please do not assume we see you when you walk in. If you are new to heated workouts and arrive late, you will not be allowed into class. We encourage new clients to arrive 5 minutes early for proper set up in class. No cell phones, ipods, ipads or mp3 players in class. Please silence your phones and put them away. Dedicate that hour to you. Leave everything but your mind and your body at the door. No talking during class. Please follow the instructions of the trainer during class.
ALL SALES ARE FINAL
No returns or refunds on any purchase of a class package.
After a class if full with online reservations, a waitlist opens up for 10 clients. Waitlisted clients will automatically be added to class by the order in which they signed up when/if reservations are canceled. Waitlisted clients will be notified via email up to 2 hours before the class start time if they are added. Waitlisted clients are responsible for attending or canceling from class once they are added. (All regular cancellation/ no show policies apply) Waitlist will be locked 2 hours before the class start time. After 2 hours, Standby will be implemented for any available spots that open up due to late cancelations or no shows. Standby will be offered to students on a first arrive/ first serve basis. Clients must be present and waiting in the lobby to be placed on Standby. Standby clients may not claim a spot until the front desk releases an available spot to them. If a reserved spot is not claimed by the start of class, the front desk may release those spots to standby clients. (Please wait to be permitted) Please note: Students with reservations that are running late MUST CALL the studio to be given a 5 minute grace period.
NO CLIENTS WILL BE PERMITTED TO ENTER CLASS LATER THAN 5 MINUTES AFTER THE CLASS START TIME.