Policies

RESERVATION

Clients can reserve a class in advance using our online class booking system. You must have a current series in order to book in advance or be prepared to make a purchase when making a reservation. If you are registered for a class, please note that you must show up to claim your spot prior to the scheduled class time. Once the class begins, we will begin to release spots to standby students. If you are registered and are running late, we will hold your spot up to 5 mins after the class start time if you call the studio to inform us of your tardiness. If you have signed up for a class online, make sure to check for an email confirmation. If you do not receive an email confirmation, please call the studio to make sure you were added to the class. If you are a NEW CLIENT to the studio, you MUST show up 5 mins before your scheduled class. You will need to fill out a waiver prior to the class start time.

We do not permit new clients to enter class late under any circumstances.

Established clients have up to 5 minutes past class time for late arrival. Clients arriving 5 minutes after class start time are not permitted- no exceptions.

CANCELLATION

You may cancel a reservation up to 12 hours prior to the start of class. If you cancel after that window of time, you forfeit a class from your series, regardless of whether you transfer into another class or not. IHaving another client show up “in your place” will not prevent a late cancel or no show fee from being charged on your behalf. If another client shows up and takes your reserved spot, they will be treated as a “walk in” client and your no-show or late cancel status will still apply. It is best to notify our front desk if you are unable to make it to your reserved class. If you do no show for your reserved class, you forfeit that class credit. If you have any unlimited membership/trial and do not show for your reserved class, you are charged a $15 no show fee.

MINORS

No clients under the age of 18 are permitted to attend class at Sweat EXT. No minors or children are to be left in the reception area or Hot Room without adult supervision (this does not include the Sweat EXT staff).

STUDIO ETIQUETTE

Please check in at the desk every time you come to ride. Please do not assume we see you when you walk in. If you are new to heated workouts and arrive late, you will not be allowed into class.
Please check in at the desk every visit.
Cell phones are not permitted in the Hot Room. Filming and photography are welcomed before and after class. Filming and photography during class are strictly prohibited. Please silence your phones and put them away in one of our designated lockers. No talking during class. Please follow the instructions of the trainer during class.
Trainers are subject to change and classes are subject to cancellation without notice. When possible, an email or text message will be sent in the event that there is a change in the schedule. Subject to any opt-out you elect, you consent to receiving notices from us pertaining to class.
We encourage new clients to arrive 15 minutes early to sign our waiver and to familiarize themselves with our studio.

ALL SALES ARE FINAL

No returns or refunds on any purchase of a class package.

WAITLIST

After a class is full with online reservations, a waitlist opens up for 10 clients. Waitlisted clients will automatically be added to class by the order in which they signed up when/if reservations are canceled. Waitlisted clients will be notified via email up to 1 hour before the class start time if they are added. Waitlisted clients are responsible for attending or canceling from class once they are added. (All regular cancellation/ no show policies apply) Waitlist will be locked 2 hours before the class start time. After 2 hours, Standby will be implemented for any available spots that open up due to late cancelations or no shows. Standby will be offered to clients on a first arrive/ first serve basis. Clients must be present and waiting in the lobby to be placed on Standby. Standby clients may not claim a spot until the front desk releases an available spot to them. If a reserved spot is not claimed by the start of class, the front desk may release those spots to standby clients. (Please wait to be permitted) Please note: Clients with reservations that are running late MUST CALL the studio to be given a 5 minute grace period.

NO CLIENTS WILL BE PERMITTED TO ENTER CLASS LATER THAN 5 MINUTES AFTER THE CLASS START TIME.